Shipping & Returns

Shipping

We currently offer postage within Australia and New Zealand. 

Shipping with Australia Post, we aim for next day dispatch (Monday-Friday), although custom jobs may require additional time. 

Shipping is flat rate per order. We provide Standard and Express shipping options within Australia. For information on international shipping please see the Australia Post international delivery information page here. 

Crocodile leather is an exotic item and therefore only available for shipping within Australia.

Please note that certain international orders may be subject to additional charges, fees, taxes, or local government importation charges, which are beyond our control and cannot be factored into the cost of our products.

The amount of these charges varies widely between countries, and we are unable to provide guidance as they are determined by your country's import regulations and compliance policies.

For more details, please get in touch with your local customs importation office. Please be aware that any and all local charges must be paid by the customer upon delivery of the order and are not the responsibility of our company.

How do I return or exchange an item?

Easy, return your items via post or in-store within 90 days of purchase.

It is important to us that you are happy with your new purchase; that’s why we offer 90 day exchange or store credit on all products for change of mind.

Need a different size?

If it's not quite right and you want to swap the size, just pop it back in the post with a note to let us know what size you need, and we'll send it out to you. If you would like any help finding the best fit, please call our expert team on 08 8388 1095.

Return Address:
Hahndorf Leathersmith
46 Mount Barker Road
Hahndorf, South Australia 5245

Refunds

If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund or exchange, in accordance with your consumer rights under the Australian Consumer Law.

Policies Online Orders